“Enhancing the Service Quality in Tourism and Hospitally is Key to Competitiveness and Sustainability in the Tourism Industry of Şanlıurfa.”
Şanlıurfa’s Best is a quality improvement process initiated by the Revitalisation of History in Şanlıurfa Project: it supports the development of quality and issues a certificate to ensure that a product and a service is in accordance with specified requirements for an official standard.
The awarding criteria for hotels, guesthouses and restaurants, based on international good practice, include the following:
- Service and customer satisfaction
- Facilities and equipment
- Food Safety and Hygiene
- Marketing of products or services
- Local identity and authenticity